Returns must be made within 30 days of the invoice date.
If you need to return an item within this date, please first email sales@earthworm.co.nz as soon as possible.
Procured parts are non-returnable.
All returns must be sent back to Earthworm with shipping prepaid.
If an item is faulty on arrival, or the wrong item has been sent, return shipping cost will be paid by Earthworm. You will be sent a return courier label to download and attach to the return.
If an item is damaged upon arrival you must contact Earthworm as soon as possible upon receiving your item. Please email Earthworm a photo that clearly shows the product’s damage. If the item cannot be repaired or exchanged for a same or similar item, a full refund or store credit will be provided.
Upon receipt by Earthworm of the item in an unused and undamaged condition the proper credit will be issued.
Shipping & handling charges will not be refunded, and a 20% restocking fee will be deducted from the credit. The restocking fee also applies to refused shipments.
Earthworm has the right to refuse to issue a credit for product returns that are not received in an unused or undamaged condition.
Refunds will be processed via the method of payment. Credit cards will incur processing fee deductions on refunds. Bank clearance times vary and there may be a delay before funds appear in your account.
Note: Earthworm is a fully owned subsidiary of AdvanceQuip NZ Ltd.